Privacy Policy

Last updated: April 16 2026

This Privacy Policy explains how we collect, use, and protect your personal data when you use our products and services. It is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you agree to this Privacy Policy. If you do not agree, please stop using our services.

  1. Who We Are

We are the data controller responsible for your personal data.

Contact email: sales@fgeuropeuk.co.uk

  1. What Is Personal Data

Personal data means any information relating to an identified or identifiable individual. This includes information that can identify you directly or indirectly.

  1. What Data We Collect

We only collect personal data that you voluntarily provide through our website, including when you complete forms or sign up for our services.

This may include:

  • Contact information (such as your name, email address, and phone number)

  • Account information (such as login details if you register for an account)

  • Information you provide in forms (such as enquiry details, messages, or service requests)

  • Communication preferences (such as marketing opt-ins)

We do not collect unnecessary personal data and only request information relevant to the service you are signing up for or enquiring about.

  1. How We Collect Your Data

We collect personal data directly from you when you interact with our website, including when you:

  • Fill in contact or enquiry forms

  • Sign up for our services or create an account

  • Subscribe to newsletters or marketing communications

  • Request information or support

All data is provided by you voluntarily, and you control what information you choose to share with us.

  1. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – where you have given clear permission

  • Contract – where processing is necessary to provide our services

  • Legal obligation – where we must comply with the law

  • Legitimate interests – for business operations, security, fraud prevention, and service improvement

  1. How We Use Your Data

We use your personal data to:

  • Provide and manage our services

  • Verify your identity and ensure security

  • Process transactions and communicate with you

  • Improve our products and services

  • Monitor and fix technical issues

  • Prevent fraud and misuse

  • Comply with legal obligations

We will only use your data for the purposes for which it was collected unless required or permitted by law.

  1. Device Permissions

Our services may request access to device features such as storage, location, camera, Bluetooth, or contacts. You can manage or withdraw these permissions in your device settings.

  1. Sharing Your Data

We may share your personal data with:

  • Our employees and group companies where necessary

  • Trusted service providers (such as IT, cloud, and support services)

  • Legal or regulatory authorities when required

All third parties are required to respect the security of your data and process it in accordance with the law.

We do not sell your personal data.

  1. International Transfers

Your data may be transferred and stored outside the UK or European Economic Area (EEA), including in countries that may not have the same level of data protection.

Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses.

  1. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

Where possible, data will be anonymised or securely deleted when no longer needed.

  1. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and security monitoring.

  1. Children’s Data

Our services are not intended for children under 16. We do not knowingly collect personal data from children without parental consent.

If we become aware that we have collected such data, we will delete it promptly.

  1. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access – to request a copy of your data

  • Right to rectification – to correct inaccurate or incomplete data

  • Right to erasure – to request deletion of your data

  • Right to restrict processing – to limit how we use your data

  • Right to data portability – to receive your data in a usable format

  • Right to object – to certain types of processing, including direct marketing

  • Right to withdraw consent – at any time where processing is based on consent

To exercise your rights, contact us at: sales@fgeuropeuk.co.uk

  1. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you.