Warranty

No, many of our customers manage warranty and service coordination through office-based staff. A landline number can be used to create a shared account, allowing access for multiple team members.

Yes, multiple users, including installers and office staff, can be registered under the same company account and register systems independently. Entering the company name during registration links each user to the correct account, where all purchased and registered devices are stored.

Failure to register a product for warranty may affect the validity of the warranty and the eligibility for extended cover.

Yes, a warranty certificate is automatically generated and sent to your registered email address. You can also include your customer’s email address, so they receive a copy too.

All registered systems are stored within your company account on the portal. If your company doesn’t already have access to your company dashboard you can contact us for the details.

Warranty activation is managed by the installing company that supplied and fitted the system. In the event of an issue, during an extended warranty period, the installer or service engineer will liaise directly with Midea for any warranty parts, ensuring everything is handled by a qualified, F-Gas certified professional familiar with the installation.

No, an extended 10 year warranty is a maintenance agreement agreed and sold by the installer to the end user. Only the original Mi Pro approved installer can extend the warranty up to 10 years through a pre-planned maintenance contract.

If a system is not serviced by the original Mi Pro Partner, it will no longer qualify for the extended 10-year warranty. However, if maintenance is carried out by an alternative provider and registered with Midea, the product can still benefit from an extended warranty of up to 5 years.